Your future bills

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We recently asked our customers to shape future bills and have a say in where your money is invested.

As we develop our business plan for 2025-30, we shared a survey with choices on:

  1. Three different bill options
  2. If we should do more or make faster progress in:
    • reducing leaks
    • removing lead pipes
    • maintaining reliable supplies
    • improving the environment.

In the survey, our customers were able to see the impact the choices would have on yearly bills and choose which felt right for them.

The survey ran from March 13 to April 7.

Thank you to everyone who took part and we'll share the results soon.

We recently asked our customers to shape future bills and have a say in where your money is invested.

As we develop our business plan for 2025-30, we shared a survey with choices on:

  1. Three different bill options
  2. If we should do more or make faster progress in:
    • reducing leaks
    • removing lead pipes
    • maintaining reliable supplies
    • improving the environment.

In the survey, our customers were able to see the impact the choices would have on yearly bills and choose which felt right for them.

The survey ran from March 13 to April 7.

Thank you to everyone who took part and we'll share the results soon.

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  • Share Do PW have a target to reduce their carbon emissions? on Facebook Share Do PW have a target to reduce their carbon emissions? on Twitter Share Do PW have a target to reduce their carbon emissions? on Linkedin Email Do PW have a target to reduce their carbon emissions? link

    Do PW have a target to reduce their carbon emissions?

    Chris asked about 2 years ago

    Yes, our 25-year vision is to be totally net zero - both in our operations and our embedded carbon. A target will be set by Ofwat for all water companies to reduce operational greenhouse gas emissions by 2030 and we're waiting to hear more on this. We're already producing renewable energy on our sites and will work towards a fully electric fleet.

  • Share The priority is to save water, so the repairing of leaks is in the forefront of that. Going hand in hand with that the Company must ensure that their championing of clean pollutant free water which they pride themselves in is always kept at that proud and important standard. on Facebook Share The priority is to save water, so the repairing of leaks is in the forefront of that. Going hand in hand with that the Company must ensure that their championing of clean pollutant free water which they pride themselves in is always kept at that proud and important standard. on Twitter Share The priority is to save water, so the repairing of leaks is in the forefront of that. Going hand in hand with that the Company must ensure that their championing of clean pollutant free water which they pride themselves in is always kept at that proud and important standard. on Linkedin Email The priority is to save water, so the repairing of leaks is in the forefront of that. Going hand in hand with that the Company must ensure that their championing of clean pollutant free water which they pride themselves in is always kept at that proud and important standard. link

    The priority is to save water, so the repairing of leaks is in the forefront of that. Going hand in hand with that the Company must ensure that their championing of clean pollutant free water which they pride themselves in is always kept at that proud and important standard.

    Michael North asked about 2 years ago

    Thank you for your feedback Michael.

  • Share As I’m newly moved to Portsmouth I have experienced a good quality of water and best service ever , would you think you will keep your service this high standards for the next 25 years. Thank you on Facebook Share As I’m newly moved to Portsmouth I have experienced a good quality of water and best service ever , would you think you will keep your service this high standards for the next 25 years. Thank you on Twitter Share As I’m newly moved to Portsmouth I have experienced a good quality of water and best service ever , would you think you will keep your service this high standards for the next 25 years. Thank you on Linkedin Email As I’m newly moved to Portsmouth I have experienced a good quality of water and best service ever , would you think you will keep your service this high standards for the next 25 years. Thank you link

    As I’m newly moved to Portsmouth I have experienced a good quality of water and best service ever , would you think you will keep your service this high standards for the next 25 years. Thank you

    Omaya Albaggou asked about 2 years ago

    Hello Omaya,

    We're very pleased to hear you're experiencing good water quality and service from us. Our vision is to maintain our leading performance for the next 25 years. There are choices to be made about how much we invest to maintain and improve services and how this affects bills, which is why we're really keen to hear everyone's views through this survey.

  • Share What are you doing about sewerage discharges ? on Facebook Share What are you doing about sewerage discharges ? on Twitter Share What are you doing about sewerage discharges ? on Linkedin Email What are you doing about sewerage discharges ? link

    What are you doing about sewerage discharges ?

    Chris smith asked about 2 years ago

    Portsmouth Water doesn't manage or treat wastewater/sewage. We are responsible for supplying clean, reliable drinking water to households and businesses in parts of West Sussex and Hampshire. Other companies are responsible for wastewater in the South East region.

  • Share How do we get rid of the oestrogen type chemicals in the water on Facebook Share How do we get rid of the oestrogen type chemicals in the water on Twitter Share How do we get rid of the oestrogen type chemicals in the water on Linkedin Email How do we get rid of the oestrogen type chemicals in the water link

    How do we get rid of the oestrogen type chemicals in the water

    Frequent Flier asked about 2 years ago

    The majority of water supplied by Portsmouth Water comes from the chalk of the South Downs and is therefore of a high quality. We ensure we have appropriate treatment based on the specific raw water quality of those sites. The water is monitored at all points, including customer taps to ensure compliance with the regulations.

    It is not a routine regulatory requirement for monitoring of hormones. The industry’s regulator, the Drinking Water Inspectorate, conduct research projects to ensure standards and regulations are adequate to protect public health. You can view the research project reports by following the link https://www.dwi.gov.uk/research/.

  • Share Reduce leaks an d do not mix with processed waste on Facebook Share Reduce leaks an d do not mix with processed waste on Twitter Share Reduce leaks an d do not mix with processed waste on Linkedin Email Reduce leaks an d do not mix with processed waste link

    Reduce leaks an d do not mix with processed waste

    I do not have one asked about 2 years ago

    Our survey includes a question on how fast you'd like us to invest in finding and fixing more leaks, so please do complete the survey to have your say and all answers will be considered in our final plan.

  • Share Will Portsmouth Water be adopting a net gain approach in relation to its biodiversity operations on Facebook Share Will Portsmouth Water be adopting a net gain approach in relation to its biodiversity operations on Twitter Share Will Portsmouth Water be adopting a net gain approach in relation to its biodiversity operations on Linkedin Email Will Portsmouth Water be adopting a net gain approach in relation to its biodiversity operations link

    Will Portsmouth Water be adopting a net gain approach in relation to its biodiversity operations

    Jay asked about 2 years ago

    Hello Jay,

    Yes. All water companies will be working to meet a Performance Commitment set by the industry regulator Ofwat on Biodiversity. This will measure the net increase change in the number of biodiversity units on nominated land. Much more detail is available on the Ofwat website if you'd like to know more.

  • Share Why are you constantly leaking sewage into the sea on Facebook Share Why are you constantly leaking sewage into the sea on Twitter Share Why are you constantly leaking sewage into the sea on Linkedin Email Why are you constantly leaking sewage into the sea link

    Why are you constantly leaking sewage into the sea

    Jaine Wild asked about 2 years ago

    Hello Jaine,

    Portsmouth Water doesn't manage or treat wastewater/sewage. We are responsible for supplying clean, reliable drinking water to households and businesses in parts of West Sussex and Hampshire. Other companies are responsible for wastewater in the South East region.

Page last updated: 08 Apr 2023, 08:44 AM